When we launched the RT Box a few months ago, one of the most exciting things that we were able to tell our community members outside of the United States was that we were working to roll customs into the cost of the box and shipping.
As many of you have now experienced, this didn’t work out quite like we wanted, and you were hit with additional fees that you were not expecting.
While we work to fix this for future RT Boxes, we do want to offer refunds (in current USD) corresponding to the amount that you were issued to pay to receive your boxes. To be eligible for a refund, you just need to email us at RTStoreCare@roosterteeth.com with a copy of the invoice you had to pay.
We’re really sorry for the inconvenience and confusion, and we’ll let you know just as soon as we nail down a solution for future boxes. In the meantime let us know if you have any other questions.